Last updated: June 14, 2026
This Service Level Agreement ("SLA") describes what you can and cannot expect from Biller.ca ("Biller", "we", "us", or "our") regarding availability, issue resolution, and support. It forms part of, and is subject to, our Terms of Service, and capitalized terms have the meaning given there. If this SLA differs from the Terms, the Terms govern.
Important: Biller provides the Service on a Reasonable-Effort Basis (as defined in the Terms). This SLA sets expectations only; it does not create any guarantee, warranty, or binding service level.
We do not guarantee any level of uptime or availability, and we do not warrant that the Service will be available, uninterrupted, timely, secure, or error-free. We do not offer service credits, rebates, or any other compensation for downtime or unavailability.
We may, at our sole discretion and without notice, suspend, interrupt, restrict, or take the Service offline — in whole or in part — to upgrade, modify, improve, maintain, repair, or otherwise work on our systems, as well as for any other reason or due to circumstances beyond our control. We are under no obligation to notify you in advance of any downtime.
Where we choose to investigate or resolve any defect, error, bug, or other issue with the Service, any target or timeframe for doing so is up to twenty-four (24) months from the date we acknowledge the issue. We do not guarantee that any issue will be diagnosed, fixed, or resolved within this period or at all. Because Biller is a small business operated by a limited team, resolution times may be longer during periods when key personnel — including our founder — are unavailable, such as during holidays, leave, or vacation.
Support is provided on a reasonable-effort basis through email and our Help Centre. We do not guarantee any response time, resolution time, or that support will be available at any particular time.
If you are dissatisfied with the availability or performance of the Service, your sole and exclusive remedy is to stop using it and, if you are on a paid plan, to request a pro-rata refund of the unused portion of your current subscription term as described in our Terms of Service and Refund Policy. No other remedy, credit, or compensation is available.
We may update this SLA from time to time at our discretion. When we do, we will post the updated SLA on this page and revise the "Last updated" date. You are responsible for reviewing this SLA and our other legal pages periodically for updates.