Send a test email

A quick test ensures that:

• Your email provider is correctly forwarding to your @income.biller.ca address
• Biller can authenticate and parse the forwarded emails
• Income entries are appearing on your dashboard as expected

Testing takes less than a minute and gives you confidence that no payments will be missed once you start using Biller for real.

There are two ways to test:

Option 1: Forward an existing email

If you already have an Interac e-Transfer notification in your inbox (from a past payment), you can forward it manually:

1. Find an existing Interac e-Transfer notification email in your inbox (the subject will be something like "INTERAC e-Transfer: [Name] sent you money")
2. Click Forward
3. Enter your Biller forwarding address (e.g. abc123@income.biller.ca) in the To field
4. Send the email without modifying the body or subject

Option 2: Send yourself a real e-Transfer

If you do not have an existing notification email, you can trigger a new one:

1. Send a small Interac e-Transfer to yourself from another bank account (even $1 works)
2. Once the transfer is deposited, your bank will send the notification email
3. If you have auto-forwarding set up, the email will reach Biller automatically. Otherwise, forward it manually as described above.

After Biller receives your forwarded email, the following happens within a few minutes:

1. Income entry created -- the payment appears on your dashboard with the sender name, amount, date, and reference number filled in
2. Confirmation email sent -- Biller sends you an email confirming the payment was recorded, along with your year-to-date income total

If both of these happen, your setup is working perfectly. From now on, every Interac e-Transfer you receive will be tracked automatically (as long as auto-forwarding is active).

If the payment does not appear on your dashboard after a few minutes, check the following:

• Forwarding address -- double-check that you sent the email to the correct @income.biller.ca address (check for typos)
• Email provider filter -- confirm that your auto-forwarding filter or rule is active and matches emails from notify@payments.interac.ca
• Email type -- make sure you forwarded a deposit notification (money received), not a send confirmation (money sent) or a request notification
• Unmodified content -- if you edited the subject or body before forwarding, Biller may not be able to parse it. Try again with an unmodified email.
• Duplicate detection -- if you already forwarded this exact email before, Biller ignores duplicates. Try forwarding a different notification.

If you have checked all of the above and the issue persists, see our detailed guide on Why your email was not parsed or contact us at help@biller.ca.