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Send a test email

Forward an Interac e-Transfer notification you've already received to confirm Biller records it before you rely on forwarding.

Why test

A quick test confirms that:

  • You have the right @income.biller.ca address
  • Biller can read your bank's Interac notifications
  • Payments show up on your Payments page as expected

This is the last step of setup, on the screen that says Waiting for your email.... You can also do it anytime later.

How to send a test

Option 1: Forward an email you already have

  1. Find an Interac e-Transfer notification in your inbox that says the money was automatically deposited
  2. Click Forward. Forward it inline, as a regular forward, not as an attachment.
  3. Enter your Biller forwarding address (for example, abc123@income.biller.ca) in the To field
  4. Send it without changing the subject or the forwarded text

Option 2: Wait for a real e-Transfer

If you've set up auto-forwarding and have Autodeposit turned on with your bank, your next incoming e-Transfer is a test on its own. It reaches Biller without you doing anything.

Don't edit the email
Biller reads the amount, sender, date, and reference number from the original Interac text. If you edit the subject or body, or forward the email as an attachment, Biller may not be able to read it.

What to expect

A few moments after Biller receives the email:

  1. A payment is recorded on your Payments page with the sender, amount, date, and reference number filled in
  2. You get a "Payment tracked" email from Biller with the details and your year-to-date total

The setup screen doesn't update on its own. Click Skip -- go to dashboard and open Payments to check.

The test uses a real e-Transfer you received, so the payment belongs in your records. If it matches an open invoice, Biller applies it to that invoice.

If it doesn't work

If no payment appears, check the following:

  • Forwarding address: make sure you sent it to your exact @income.biller.ca address. Copy it from Settings > Email to avoid typos.
  • Email type: Biller records transfers that were automatically deposited. A "sent you money" email for a transfer you still have to deposit yourself, or an email about a returned or cancelled transfer, won't create a payment.
  • Forwarded inline: forwarding as an attachment hides the text Biller needs to read
  • Unmodified content: if you edited the email before forwarding it, try again with an unedited copy
  • Already recorded: if that transfer is already on your Payments page, forwarding it again won't create a second payment or send another email

Still stuck? See Email not parsed or contact us at help@biller.ca.

Duplicates are ignored
Biller recognises a transfer it has already recorded by its reference number, or by its amount, sender, and date. Forwarding the same notification more than once creates only one payment, so a test can't double-count a payment.
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Need more help? Email us at help@biller.ca