Duplicate income entries

Every Interac e-Transfer includes a unique reference number (like CA8rk7q0B3MN). When Biller parses a forwarded email, it checks whether an income entry with that reference number already exists on your account.

If the reference number has already been recorded, the email is recognized as a duplicate and no new income entry is created. This means you can safely forward the same email multiple times without worrying about double-counting.

Duplicate detection is per-user. If two different Biller users both receive and forward the same e-Transfer notification (which is uncommon but possible), each user gets their own income entry. This is expected behaviour, since the same payment may be tracked by different parties.

If you see what appears to be a duplicate income entry, it's usually one of these situations:

• One from email, one manual -- you forwarded the e-Transfer email and also added the same payment manually. Since manual entries don't have reference numbers, duplicate detection doesn't apply.
• Two separate payments -- the same person sent you two e-Transfers for the same amount. Each has a different reference number, so both are legitimate entries.

To resolve, check the reference numbers on the entries. If one entry has a reference number and the other doesn't, the one without it is likely a manual entry that can be deleted.

Manual income entries -- those you add by hand rather than from a forwarded email -- do not have reference numbers. This means duplicate detection does not apply to them.

If you add a payment manually and then the same payment also arrives via a forwarded e-Transfer email, you'll end up with two entries for the same payment. In this case, simply delete the manual entry to correct your records.