Duplicate payments

e-Transfers. Every Interac e-Transfer has a reference number (like CA8rk7q0B3MN). When a notification arrives, Biller checks whether that reference number, or a transfer with the same amount, sender, and date, is already recorded for your business. If it is, no new payment is created and no "Payment tracked" email is sent.

So it's safe to forward the same notification more than once, or to have it arrive both through an auto-forward rule and a manual forward.

Card payments. Stripe payments are matched by Stripe's own IDs, so one charge becomes one payment even if Stripe tells Biller about it more than once.

Duplicate checks run separately for each business. The same transfer forwarded into two different businesses is recorded in both.

If two payments look the same, it's usually one of these:

• One recorded from email, one added by hand: you forwarded the e-Transfer and also added it manually. A manual payment has no reference number to compare, so Biller can't tell they're the same.
• Two separate transfers: the same client sent you two e-Transfers for the same amount. They have different reference numbers, so both are real payments.

To tell them apart, open each payment and look for a reference number. The one without it is the manual entry.

Payments you add yourself (for cash, cheques, or anything else) aren't checked for duplicates. To remove one you added by mistake:

1. Open the payment from your Payments page
2. Click Delete and confirm

A deleted payment moves to the Deleted tab on your Payments page, where you can Restore it. As the delete prompt says, deleted payments are hidden from your active list but still included in reports. See Editing or deleting a payment.