How email forwarding works

When a client pays you by Interac e-Transfer, Interac emails you a notification from notify@payments.interac.ca. It includes who sent the money, how much, the date, and a reference number.

Your business has its own forwarding address (like jamie@income.biller.ca). Send those notifications there, either by setting up an auto-forward rule or by forwarding them one at a time. Biller reads each email, records the payment, and checks it against your open invoices.

You never share bank logins, and nothing connects to your bank account. Biller only sees the notification emails you forward.

1. The email arrives at your Biller address, sent by an auto-forward rule or forwarded by you
2. Biller checks it's genuine. An email that arrives with Interac as the sender must pass DKIM, a cryptographic signature check proving Interac sent it. An email you forward by hand is accepted because it came through your own forwarding address.
3. Biller reads the payment details: amount, sender, date, reference number, and any message
4. Biller checks for duplicates. If the same transfer is already on record, nothing new is created.
5. The payment is recorded on your Payments page and matched to an open invoice when one fits. See Matching payments to invoices.
6. You get a "Payment tracked" email with the amount, sender, date, reference number, and your year-to-date total

From each Interac e-Transfer notification, Biller reads:

Biller records a payment from Autodeposit notifications, the emails that say you've received money and it has been automatically deposited. That money is already in your account, so it counts as paid.

These emails are not recorded as payments:

• "sent you money" notifications for transfers you still have to deposit yourself. The money hasn't landed yet, so Biller doesn't record it. Once you've deposited it, add the payment manually.
• Returned or cancelled e-Transfers
• Any email that isn't an Interac e-Transfer notification, like bank alerts, newsletters, or receipts

Card payments through Stripe don't use email forwarding. They're recorded automatically. See Card payments with Stripe.

Some email providers, including Gmail, Yahoo, and Proton Mail, email the destination address to approve forwarding before they'll forward anything. That request lands at your Biller address, which you can't open.

When Biller spots one of these requests, it:

• Emails it to your login email address, with the subject line Action needed: confirm email forwarding from your provider
• Shows an Action needed banner across your dashboard, with the confirmation link or code

Open the link or enter the code in your provider's settings, then click I've confirmed it to clear the banner. Biller never approves the request for you. If you didn't set up forwarding, don't confirm it. Click Dismiss instead.

• DKIM verification: an email claiming to come directly from Interac is only accepted if it passes Interac's DKIM signature check
• No bank connection: Biller never asks for bank logins and never connects to your bank account
• Limited retention: the original notification emails are deleted after 90 days, but the payment records created from them are kept
• Delete anytime: you can delete your account from Account > Delete account. See Deleting your account.

Read our full Privacy Policy for more details.