Editing or deleting a payment

Fix a mistake on a payment, or remove one that shouldn't be there. Deleted payments can be restored.

Editing a payment

  1. Go to Payments, or Recent payments on your dashboard, and click the payment
  2. Click Edit (on a phone, Edit payment at the bottom of the page)
  3. Make your changes and click Save changes

The payment page shows when the payment was recorded and, if it has been changed since, when it was last updated.

What you can change

Any payment, however it arrived, has these editable fields:

  • Who paid you?: the name shown on the payment
  • Amount
  • Date received
  • Currency: locked to CAD for e-Transfer payments
  • What was this for?: your notes
  • Service period: start and end dates

You can't change the source, the reference number, the details read from an e-Transfer email (sender's email, bank, and message), the linked client, or the invoices the payment was applied to.

Edits don't re-match or re-link
Changing the name doesn't move the payment to a different client, and changing the amount doesn't match it to an invoice. Invoice matching only runs when a payment is first recorded. To move a payment to another client, merge the two clients. To close an invoice, set its payment date. See Matching payments to invoices.

Deleting a payment

  1. Open the payment
  2. Click Delete
  3. In the Delete this payment? dialog, click Delete again

A deleted payment is removed from your Payments list, dashboard totals, and client totals. It is still included in reports.

If the payment was applied to an invoice, deleting it doesn't reopen that invoice. The invoice stays marked paid.

Restoring a deleted payment

Right after you delete a payment, the confirmation message has an Undo button. After that:

  1. Go to Payments and open the Deleted tab (it appears once you've deleted at least one payment)
  2. Click the payment
  3. Click Restore

There's no time limit on restoring.


Need more help? Email us at help@biller.ca