Your forwarding address

Your forwarding address is an email address in this format:

You can't open it like a regular inbox. It only takes in email for Biller to process. When an Interac e-Transfer notification arrives, Biller reads it and records the payment. Everything else is ignored, except forwarding confirmation requests from email providers, which Biller passes on to you. See How email forwarding works.

• During setup, on the Here's your forwarding address screen, with a Copy Address button
• Settings > Email, under Forwarding address, with a copy button
• Account > Profile, under Forwarding address. Open Account by clicking your name at the bottom of the sidebar.

Your forwarding address can't be changed, so you only need to set up forwarding once.

Biller builds your address when you create your account. It uses the part of your sign-up email before the @, keeping only lowercase letters and numbers. If that name is already taken, Biller adds a number to the end.

For example, if you signed up as jamie.smith@example.com, your address would be jamiesmith@income.biller.ca, or something like jamiesmith1@income.biller.ca if that one was taken.

Changing your login email later doesn't change your forwarding address.

Your forwarding address is only for your own email forwarding rules:

• Enter it only in your email provider's forwarding settings, such as a Gmail filter or an Outlook rule
• Don't give it to clients. Clients send e-Transfers to your usual email address, not to Biller.
• Don't post it publicly, on your website, social media, or anywhere else

If a payment shows up on your Payments page that you don't recognise, or you think your address has been misused, email help@biller.ca.