Email not parsed

There are several reasons why a forwarded email might not be parsed into an income entry:

1. The email wasn't from Interac -- only Interac e-Transfer deposit notifications are processed
2. DKIM verification failed -- the email's authenticity couldn't be confirmed
3. The forwarding address doesn't match any user in Biller
4. The email is a duplicate -- a payment with the same reference number was already recorded

Biller only processes Interac e-Transfer deposit notifications -- the email you receive when money has been deposited into your bank account.

The following types of emails are not processed:

• e-Transfer send confirmations (outgoing payments)
• e-Transfer request money notifications
• Bank balance or statement alerts
• Non-Interac payment notifications (PayPal, Stripe, etc.)

These emails are safely ignored and won't create any entries.

Biller uses DKIM (DomainKeys Identified Mail) to verify that forwarded emails genuinely came from Interac. This protects against spoofed or tampered emails.

Some email providers modify headers or message content when forwarding, which can break DKIM verification. If this happens, the email will be rejected as a security precaution.

Auto-forwarding typically preserves DKIM signatures better than manual forwarding. If DKIM is failing, try setting up an auto-forward rule instead. See Set up auto-forwarding for instructions.

Every Biller user has a unique forwarding address (like jamie@income.biller.ca). If an email arrives at an address that doesn't match any user, it's discarded.

Double-check that you're forwarding to the correct address. You can find your forwarding address in Settings or on your Dashboard.

Manually forwarded emails (where you click "Forward" in your email client) can sometimes cause issues:

• Your email client may modify the message, breaking DKIM verification
• The original email might be included as an attachment or quoted text, which Biller still attempts to parse

If manual forwarding isn't working reliably, auto-forwarding is the recommended approach.

If an email wasn't parsed, run through this checklist:

1. Is it an Interac e-Transfer deposit notification? -- Only these emails are processed
2. Is your forwarding address correct? -- Check it in Settings or on your Dashboard
3. Is auto-forwarding properly configured? -- Verify the rule in your email client
4. Is it a duplicate? -- Check if the same payment (same reference number) already appears in your income list
5. Try forwarding manually -- Open the original Interac notification and forward it directly to your Biller address

If you've checked all of the above and the email still isn't being parsed, contact us at help@biller.ca and we'll look into it.