Email not parsed

1. The transfer wasn't automatically deposited, so it's still waiting for you to accept it
2. Your email provider is waiting for you to confirm forwarding, so nothing has been forwarded yet
3. The email isn't an Interac e-Transfer notification, or it's about a returned or cancelled transfer
4. The email claimed to come from Interac but failed the DKIM check
5. The email was sent to the wrong address, edited, or forwarded as an attachment
6. The payment is already recorded. Duplicates don't create a second payment.

Biller records money that has already been deposited, which means Autodeposit notifications that say the transfer has been automatically deposited.

If you don't have Autodeposit set up, Interac instead emails you that someone sent you money, with a link to deposit it. Biller doesn't create a payment from that email, because the money isn't in your account yet. After you deposit it, add the payment manually. To have future transfers recorded automatically, turn on Autodeposit through your bank.

Gmail, Yahoo, Proton Mail, and some other providers won't forward anything until the destination address approves it. If nothing reaches Biller, look for an Action needed banner on your dashboard, or an email from Biller with the subject line Action needed: confirm email forwarding from your provider.

Open the link or enter the code in your provider's forwarding settings, then click I've confirmed it. Forwarding starts working from that point on. Notifications that arrived before you confirmed weren't forwarded, so forward those by hand.

Biller only creates payments from Interac e-Transfer notifications. These are ignored:

• Notifications about e-Transfers that were returned or cancelled
• Your bank's own alerts, like balance or deposit alerts that aren't from Interac
• Any other email that reaches your forwarding address

Card payments through Stripe don't need email at all. See Card payments with Stripe. For cash, cheques, or anything else, add the payment manually.

When an email arrives with Interac as the sender, which is what an auto-forward rule delivers, Biller checks its DKIM signature to confirm Interac really sent it. If the check fails, the email is rejected to protect you from spoofed payments.

Most providers keep the signature intact when auto-forwarding. If a genuine notification was rejected, forward that one email by hand as a workaround. Biller accepts manually forwarded notifications, as described below. If it keeps happening, contact us.

When you click Forward yourself, Biller reads the forwarded Interac text inside your email. For that to work:

• Forward it inline, not as an attachment
• Don't edit the subject or the forwarded text
• Send it to your exact @income.biller.ca address

1. Was it automatically deposited? "sent you money" emails aren't recorded.
2. Any Action needed banner? Confirm forwarding with your email provider.
3. Is the address right? Copy it from Settings > Email.
4. Is your rule turned on? Check that it matches emails from notify@payments.interac.ca.
5. Is it already recorded? Search your Payments page by the sender's name or the reference number.
6. Try forwarding it by hand: open the original notification and forward it inline to your Biller address.

If you've checked all of this and the email still isn't recorded, contact us at help@biller.ca and we'll look into it.