Forgot my password
If you can't remember your password, you can reset it from the sign-in page in a few quick steps.
How to reset your password
To reset your password:
- Go to the sign-in page
- Click "Forgot your password?"
- Enter the email address you used to sign up
- Click Send reset link
You'll receive an email with a link to set a new password.
What to expect
After requesting a password reset:
- You'll receive an email with a reset link within a few minutes
- The link is valid for a limited time -- use it promptly
- Click the link to open a page where you can set a new password
- After setting your new password, you'll be able to sign in with it immediately
If you don't get the email
If you don't receive the reset email after a few minutes:
- Check your spam or junk folder -- the email may have been filtered
- Make sure you're using the right email -- enter the exact email address you signed up with
- Try again -- request another reset link if the first one didn't arrive
If you still can't find the email, contact us at help@biller.ca and we'll help you get back in.
Have 2FA enabled?
If you have two-factor authentication enabled, resetting your password does not bypass 2FA. After setting a new password, you'll still need to enter a code from your authenticator app or use a recovery code to complete the sign-in. See Two-factor authentication for more details.
Need more help? Email us at help@biller.ca