Forgot my password

If you can't remember your password, you can reset it from the sign-in page in a few quick steps.

How to reset your password

To reset your password:

  1. Go to the sign-in page
  2. Click "Forgot your password?"
  3. Enter the email address you used to sign up
  4. Click Send reset link

You'll receive an email with a link to set a new password.

What to expect

After requesting a password reset:

  • You'll receive an email with a reset link within a few minutes
  • The link is valid for a limited time -- use it promptly
  • Click the link to open a page where you can set a new password
  • After setting your new password, you'll be able to sign in with it immediately

If you don't get the email

If you don't receive the reset email after a few minutes:

  1. Check your spam or junk folder -- the email may have been filtered
  2. Make sure you're using the right email -- enter the exact email address you signed up with
  3. Try again -- request another reset link if the first one didn't arrive

If you still can't find the email, contact us at help@biller.ca and we'll help you get back in.

Have 2FA enabled?
If you have two-factor authentication enabled, resetting your password does not bypass 2FA. After setting a new password, you'll still need to enter a code from your authenticator app or use a recovery code to complete the sign-in. See Two-factor authentication for more details.

Need more help? Email us at help@biller.ca